Terms of Purchase
From time to time, CoyAmore may offer products and services for purchase (“in-app purchases”) through the App Store, Google Play Store, carrier billing, CoyAmore direct billing, or other payment platforms authorized by CoyAmore. If you choose to make an in-app purchase, you will be prompted to confirm your purchase with the applicable payment provider, and your method of payment (be it your card or a third-party account such as Google Play Store or the App Store) (your “Payment Method”) will be charged for the in-app purchase at the prices displayed to you for the service(s) you’ve selected as well as any sales or similar taxes that may be imposed on your payments, and you authorize CoyAmore or the third party account, as applicable, to charge you.
If you purchase an auto-recurring periodic subscription through an in-app purchase, your Payment Method will continue to be billed for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. Your card payment information will be stored and subsequently used for automatic card payments per the Agreement.
IF YOU DO NOT WISH YOUR SUBSCRIPTION TO RENEW AUTOMATICALLY, OR IF YOU WANT TO CHANGE OR TERMINATE YOUR SUBSCRIPTION, YOU WILL NEED TO LOG IN TO YOUR THIRD-PARTY ACCOUNT (OR SETTINGS ON COYAMORE, IF APPLICABLE) AND FOLLOW THE INSTRUCTIONS TO TERMINATE OR CANCEL YOUR SUBSCRIPTION, EVEN IF YOU HAVE OTHERWISE DELETED YOUR ACCOUNT WITH US OR IF YOU HAVE DELETED THE COYAMORE APPLICATION FROM YOUR DEVICE.
Deleting your account on CoyAmore or deleting the CoyAmore application from your device does not terminate or cancel your subscription; CoyAmore will retain all funds charged to your Payment Method until you terminate or cancel your subscription on CoyAmore or the third-party account, as applicable. If you terminate or cancel your subscription, you may use your subscription until the end of your then-current subscription term, and your subscription will not be renewed after your then-current term expires.
If you pay CoyAmore directly, CoyAmore may correct any billing errors or mistakes that it makes even if it has already requested or received payment. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, CoyAmore may terminate your account immediately at its sole discretion.
You may edit your Payment Method information by visiting CoyAmore and going to Settings. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, terminate or cancel your subscription, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. In addition, you authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer, or other providers of your chosen Payment Method. If you reside outside of the Americas, you agree that your payment to CoyAmore will be through PlayStore credits, Apple Pay, or internet banking only.
From time to time, you may be able to purchase, earn, or be granted a limited, personal, non-transferable, non-sublicensable, revocable license to use “virtual items,” which could include virtual products or virtual “coins” or other units that are exchangeable within the Service for virtual products (collectively, “Virtual Items”). Any Virtual Item balance shown in your account does not constitute a real-world balance or reflect any stored value but instead constitutes a measurement of the extent of your license. Virtual Items do not incur fees for non-use, however, the license granted to you in Virtual Items will terminate per the terms of this Agreement, when CoyAmore ceases to provide the Service, or your account is otherwise closed or terminated. CoyAmore, in its sole discretion, reserves the right to charge fees for the right to access or use Virtual Items and may distribute Virtual Items with or without charge. CoyAmore may manage, regulate, control, modify or eliminate Virtual Items at any time. CoyAmore shall have no liability to you or any third party if CoyAmore exercises any such rights. Virtual Items may only be redeemed through the Service.
ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE.
The provision of Virtual Items for use in the Service is a service that commences immediately upon the acceptance of your purchase of such Virtual Items.
YOU ACKNOWLEDGE THAT COYAMORE IS NOT REQUIRED TO PROVIDE A REFUND IN RESPECT OF VIRTUAL ITEMS FOR ANY REASON AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods. We may make an exception if a refund for a subscription offering is requested within fourteen days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds.
For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, and Wisconsin, the terms below apply:
You may cancel your subscription, without penalty or obligation, at any time before midnight of the third business day following the date you subscribed. If you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you made for your subscription, which is allocable to the period after your death. If you become disabled (such that you are unable to use the services of CoyAmore) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription, which is allocable to the period after your disability by providing the company notice in the same manner as you request a refund as described below. Purchases of Virtual Items are FINAL AND NON-REFUNDABLE.
To request a refund:
If you made a purchase using your Apple ID, refunds are handled by Apple, not CoyAmore. To request a refund, go to the App Store, click on your Apple ID, select “Purchase history,” find the transaction, and hit “Report Problem”. You can also submit a request at https://getsupport.apple.com.
If you subscribed using your Google Play Store account or through CoyAmore directly: please contact customer support with your order number for the Google Play Store (you can find the order number in the order confirmation email or by logging in to Google Wallet) or CoyAmore (you can find this on your confirmation email). You may also mail or deliver a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. Please also include the email address or mobile number associated with your account along with your order number. This notice shall be sent to: CoyAmore, Attn: Cancellations, <Address>.
CoyAmore operates a global business, and our pricing varies by several factors. We frequently offer promotional rates – which can vary based on region, length of subscription, bundle size, and more. We also regularly test new features and payment options.